Capital One outage delays deposits, frustrating customers nationwide
Capital One customers reported widespread account access issues Thursday morning.
Disgruntled Capital One customers flooded social media Thursday morning with complaints about account access issues.
Some customers have complained about X. Post“All I know is I would have been better off with a direct deposit and a letter of apology,” while another called the situation “absurd” and said: “Why would a customer be treated like this? Can it be done?” he asked.
Capital One account affected by suspension
Capital One announced Thursday that technical issues are disrupting customers’ access to accounts, deposits and payment processing.
Downdetector.com said the issue started around 6 a.m. ET, and at its peak, about 2,000 users reported the issue.
The site said the frequency of complaints began to level off around 9 a.m.
Related: Consumer Financial Protection Bureau sues Capital One for misleading practices
What we know:
Capital One confirmed that the outage is related to a technical issue involving a third-party vendor.
This disruption is impacting a wide range of customers, including consumers, small businesses, and the commercial banking sector. “We are actively working with our vendor to resolve the issue and restore service, and we apologize for any inconvenience caused,” the company said in a statement published on X.
Fidelity National Information Systems, a third-party vendor to Capital One that provides credit card processing and other solutions to support banking services, sent FOX 5 the following statement: “FIS has confirmed that we are working to restore the affected applications. A localized power outage in one of our data centers has affected our customers’ success, which is at the center of everything we do. We are working with the utmost urgency to restore all affected applications as quickly as possible to our clients and the customers they serve.”
Capital One sent an email to customers Thursday evening saying service would gradually begin to return to normal overnight and that it expected the majority of issues to be resolved by Friday morning. Ta.
“Once the system is restored, we will process all delayed deposits and other transactions,” the message said.
What we don’t know:
The specific nature of the technical issue remains unclear.
It’s also unclear how many customers nationwide were affected by the disruption. Additionally, Capital One did not disclose whether this issue led to security or fraud-related concerns.
Big picture:
The outage comes a day after Citibank experienced ongoing issues with mobile account access and fraud alerts. Earlier this month, Capital One was sued by the Consumer Financial Protection Bureau for misleading customers about savings accounts, an allegation the bank denies.
source: This report includes information from downdetector.com and Capital One.
